Question 1

What is the difference between process design and process optimization (CIP)?

Accepted Answer

What process optimization, continuous improvement (CIP) and process design have in common is that they are all about making processes and services successful.
The difference is like that between renovation and new construction.
While process optimization and CIP assume that the substance is in order and can be saved, process design involves completely new thinking.
Either because there are no foundations yet, or because the existing structure needs to be fundamentally changed.
Process optimization focuses on quick wins and achieving improvements of around 3-5%.
Process design can deliver double-digit improvements or even 3 to 10 times better results through redesign.

Question 2

When does process design make sense?

Accepted Answer

Process design has several use cases: A process is useful if
a) set goals cannot be achieved with 3-5% optimization.
This is the case if many optimization loops have already been completed.
b) several strong or weak existing processes are to be integrated into a uniform process
c) no existing process or service exists and a process with the best results is to be developed.

Question 3

Who is involved in process design?

Accepted Answer

The most important stakeholders in process design are those responsible for the process and the direct customers/users of the process or service.
The stakeholder analysis clarifies who exactly these are in each individual case.
There is often a core team of 3 to 7 people and an extended team of experts who are brought in from time to time.

Question 4

What is the difference between process design and service design?

Accepted Answer

Processes and services are very closely related.
Both are processes with many participants, sometimes complex structures and many interfaces to other topics, people and systems.
If end customers or end consumers outside the organization are involved, this is referred to as a service.
If the process is purely internal to the organization, it is referred to as a process.
So while process and service are fundamentally comparable, there are different focuses and priorities, for example with regard to usability, payments, data protection, security aspects and feedback loops.

Question 5

How long does process design take?

Accepted Answer

The core activities of process design take a few days.
The prerequisite for the actual design activities is a very good understanding of customer needs and interface requirements from other business areas.
It usually takes a few weeks to record, understand and harmonize these requirements.
The process design itself is followed by testing and optimization of the developed process, as well as roll-out planning and transfer to the organization.
Depending on the complexity of the organization, these activities take anywhere from a few weeks to several months.

Question 6

Which methods are used in process design?

Accepted Answer

We use design thinking tools and professional project management techniques to understand customer and stakeholder needs.
Process design is carried out using tools from process design (DMADV), Design for Six Sigma (DfSS), concept and product development and business process management (BPM, BPMN).
Testing and roll-out are based on simulation and testing methods (simulation, service staging, stress events) and organizational development (change management, people change management).

Question 7

How does process design help with the digitalization of processes?

Accepted Answer

Digitization is a form of automation using digital and software tools.
Digitization projects are particularly successful if the processes have been prepared and designed for digital automation instead of digitizing inefficient processes and multiplying weak points.
Complex processes often require a process redesign before an effective and efficient digitalization of the processes makes sense.
Digitization concepts and software requirements for digitization are considered directly.

Process Design

What is

Process design for repeatable innovation success, new services and innovative business processes

A fresh start for workflows and processes when optimization and continuous improvement are not the right approach.

Common use cases for process design in the context of innovation

Service details:

Process Design

is ideal for:

Advantages at a glance

Procedure

HOW DOES PROCESS DESIGN WORK?

How we work

HOW WE WORK IN PROCESS DESIGN

In the end, they have

AT THE END OF THE PROCESS DESIGN YOU HAVE:

Voices of satisfied customers

Don't leave innovation and market success to chance any longer!

Target group

Videos on the topic

FAQ

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1	Clearly defined process that is guaranteed to work
5	Effective KPIs for controlling and monitoring success

1	Language and objectives for all process participants
100	percent chance of gaining a competitive edge that is difficult to copy