General Terms and Conditions (GTC) for online orders
1. scope of application
The following General Terms and Conditions (GTC) in the version valid at the time of the order apply exclusively to the business relationships concluded via this website(https://www.tomspike.com) between “TOM SPIKE GmbH”, hereinafter referred to as “TOM SPIKE”, and its customers.
The contractual partner is TOM SPIKE GmbH Pappelallee 78/79 10437 Berlin Register number HRB 167997 Register court Berlin Charlottenburg represented by: Nina Defounga, Managing Director
2. offer and conclusion of contract
The contents of the TOM SPIKE website are to be regarded as a sales prospectus. They therefore constitute an invitation to submit purchase offers (orders). TOM SPIKE will confirm receipt of the order by e-mail.
The offer shall be accepted in writing or in text form within 2 days. TOM SPIKE reserves the right to refuse to conclude a contract at its own discretion. In this case, the customer shall be informed immediately of any refusal.
3. Right of revocation, revocation instruction, consequences of revocation
The customer can revoke his contractual declaration without giving reasons within three months of receipt of the goods. The period begins at the earliest upon receipt of the goods. To meet this deadline, a timely revocation by telephone or e-mail is sufficient. The customer shall bear the costs of returning goods worth less than 40.00 euros. TOM SPIKE bears the risk.
The right of withdrawal does not apply to goods specially manufactured or developed at the customer’s request.
4. prices and shipping costs
All prices are quoted in EURO and include the statutory VAT of currently 19 percent. The VAT rate and VAT percentage are shown on the invoice.
The costs for packaging and shipping to Germany, Austria and Switzerland are 4.90 euros per order, regardless of the order value.
Shipping to other countries is possible at any time and is arranged individually.
5. delivery
Deliveries are made to the order address specified by the customer. Delivery takes place within 5 working days at the latest.
6. payment
Invoices must be paid within 14 days of receipt.
TOM SPIKE reserves the right to exclude payment methods according to individual assessment of the circumstances.
7. vouchers
The cash payment of vouchers is excluded.
8. reservation of title
The goods remain the property of TOM SPIKE until payment has been made in full.
9. warranty
In the event of defects in the delivered goods, the customer shall be entitled to demand subsequent performance in the form of a new delivery or rectification of defects. TOM SPIKE reserves the right to refer the Customer to a new delivery if the rectification of defects can only be carried out at disproportionate expense. Warranty claims expire two years after delivery of the goods.
Warranty claims can be asserted by e-mail or in writing within the above-mentioned period, stating the order number, name, address and reasons.
At the request of TOM SPIKE, the defective goods must be sent to the above address for inspection. Costs and risk shall be borne by TOM SPIKE.
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1. scope of application
The following General Terms and Conditions (GTC) in the version valid at the time of the order apply exclusively to the business relationships concluded via this website(https://www.tomspike.com) between “TOM SPIKE GmbH”, hereinafter referred to as “TOM SPIKE”, and its customers.
The contractual partner is
TOM SPIKE GmbH
Pappelallee 78/79
10437 Berlin
Register number HRB 167997
Register court Berlin Charlottenburg
represented by: Nina Defounga, Managing Director
2. offer and conclusion of contract
The contents of the TOM SPIKE website are to be regarded as a sales prospectus. They therefore constitute an invitation to submit purchase offers (orders). TOM SPIKE will confirm receipt of the order by e-mail.
The offer shall be accepted in writing or in text form within 2 days. TOM SPIKE reserves the right to refuse to conclude a contract at its own discretion. In this case, the customer shall be informed immediately of any refusal.
3. Right of revocation, revocation instruction, consequences of revocation
The customer can revoke his contractual declaration without giving reasons within three months of receipt of the goods. The period begins at the earliest upon receipt of the goods. To meet this deadline, a timely revocation by telephone or e-mail is sufficient. The customer shall bear the costs of returning goods worth less than 40.00 euros. TOM SPIKE bears the risk.
The right of withdrawal does not apply to goods specially manufactured or developed at the customer’s request.
4. prices and shipping costs
All prices are quoted in EURO and include the statutory VAT of currently 19 percent. The VAT rate and VAT percentage are shown on the invoice.
The costs for packaging and shipping to Germany, Austria and Switzerland are 4.90 euros per order, regardless of the order value.
Shipping to other countries is possible at any time and is arranged individually.
5. delivery
Deliveries are made to the order address specified by the customer. Delivery takes place within 5 working days at the latest.
6. payment
Invoices must be paid within 14 days of receipt.
TOM SPIKE reserves the right to exclude payment methods according to individual assessment of the circumstances.
7. vouchers
The cash payment of vouchers is excluded.
8. reservation of title
The goods remain the property of TOM SPIKE until payment has been made in full.
9. warranty
In the event of defects in the delivered goods, the customer shall be entitled to demand subsequent performance in the form of a new delivery or rectification of defects. TOM SPIKE reserves the right to refer the Customer to a new delivery if the rectification of defects can only be carried out at disproportionate expense. Warranty claims expire two years after delivery of the goods.
Warranty claims can be asserted by e-mail or in writing within the above-mentioned period, stating the order number, name, address and reasons.
At the request of TOM SPIKE, the defective goods must be sent to the above address for inspection. Costs and risk shall be borne by TOM SPIKE.